Policies

1. Privacy Policy

Introduction

ArkHabs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (GDPR).

What Information We Collect

Name, email address, phone number (when contacting us or making a purchase).
Payment information (processed securely via third-party payment providers).
Browsing data (cookies, IP addresses for website analytics and functionality).

How We Use Your Information

To process orders and provide customer support.
To send updates, offers, and promotional emails (only with your consent).
To improve website functionality and user experience.

Data Security

We use secure encryption and third-party payment providers to protect your data.
We do not sell or share your information with third parties for marketing.

Your Rights

You can request access to your personal data.
You can ask for your data to be corrected or deleted.
You can opt-out of marketing communications at any time.

For any privacy concerns, contact [insert email here].

2. Terms & Conditions

Introduction

By using our website and purchasing our products, you agree to these terms.

Orders & Payments

All orders are subject to availability.
Payments must be made in full before dispatch.
We reserve the right to change prices or cancel orders due to errors.

Warranty & Liability

ArkHabs provides a 5 Year warranty on manufacturing defects.
We are not liable for misuse, improper installation, or unauthorised modifications.
ArkHabs are not responsible for Planning permissions

Intellectual Property

All content on this website (logos, text, images) is owned by ArkHabs and cannot be reproduced without permission.

3. Refund & Returns Policy

Returns

Standard products can be returned within 14 days of receipt.
Custom-built ArkHabs pods cannot be returned unless faulty.
Items must be unused and in original packaging.

Refunds

Refunds will be processed within 7 working days after we receive the returned item.
Shipping fees are non-refundable.

To request a return, email [insert email here].

4. Shipping & Delivery Policy

Shipping Coverage

We currently ship within the UK and select international locations.
Delivery times vary based on product type and location.

Shipping Costs

Shipping fees are calculated at checkout based on delivery location.
Customers are responsible for any applicable customs duties for international orders.

Damaged or Lost Shipments

If your order arrives damaged, contact us within 48 hours with photos of the issue.
We will assist in arranging replacements where applicable.

5. Sustainability & Environmental Policy

Our Commitment

ArkHabs uses eco-friendly materials, including recycled PET foam and sustainable composites such as Basalt Fibre, we always endeavour to minimise waste and help our environment.
We strive for low-waste manufacturing and reduce carbon footprint through responsible sourcing.
Our products are designed for longevity, reducing waste in the housing industry.